Shipping policy

How much will shipping cost?

Please check your suburb here to find your shipping and delivery costs. CLICK HERE

 

How will your order arrive?

Inhouse delivery service - door-to-door. We will leave items in a safe area in your entry - or otherwise specified locatioin (please include on your order or contact us directly).

 

What shipping / courier service does BalloonHQ use?

In-house Delivery service. Door-to-door.

 

What happens if i don't recieve my order?

Contact us as soon as possible to track your order or follow up so we can minimise any further conscerns or issues with your order - contact us at sales@balloonhq.com.au.

Or you can phone us on: 1300 59 66 11

 

How can I get a refund for my order?

Please see our refund policy - CLICK HERE

 

What if I have a complaint about my shipping or my order?

Questions about Shipping should be sent to us at hello@balloonhqgc.com.au

Or you can phone us on: 1300 965 788

 

How to report damaged / missing items from your order: 

Contact us at  hello@balloonhqgc.com.au as soon as possible so we can help. 

 

Who do I contact about my shipping?

Questions about Shipping should be sent to us at hello@balloonhqgc.com.au.

 

Or you can phone us on: 1300 965 788